Privacy Policy
This Privacy Policy was last modified on Thu Jul 30 2026 15:01:36 GMT+0800 (+08).
XCRIIM Sdn Bhd ('us', 'we' or 'our') operates;
https://www.xcriim.com/, https://www.coneli.com/ and https://myrkottstore.com/ (the 'Site').
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site.
By using (the 'Site'), you agree to the collection and use of information in accordance with this policy.
Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site.
Personal Identification Detail
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
Changes to our Privacy Policy
XCRIIM have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.
Security
Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
Terms & Conditions
Overview
This website is operated by XCRIIM SDN BHD ("we", "us" or "our"). We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read these Terms of Conditions carefully before accessing or using our website. By accessing or using any part of the site and/or placing an order, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to these Terms, then you may not access the site or use any services.
Representation
By agreeing to these Terms of Conditions, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site.
Member Registration
You may submit a membership application. The membership application may not be approved if you have had your membership terminated or suspended by us in the past. We reserve the right to disapprove any membership registration without giving any reason.
If you register as a member and use any Services, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.
Products or Services
Certain products or Services may be available exclusively online through the website. These Products or Services may have limited quantities and are subject to return or exchange only according to our Return, Exchange and Refund Policy.
We have made every reasonable effort to display as accurately as possible the colors and images of our products that appear at this site. We cannot guarantee that your device's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. The prices displayed on our website include SST but exclude delivery cost. For more information regarding delivery cost, please visit our Shipping Policy.
We reserve the right to discontinue any product or Service (or any part or content thereof) without notice at any time. Any offer for a product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of any product or Service.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Return, Exchange and Refund Policy.
Optional Tools
We may provide you with access to third party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
Third Party Links
Our website may include links to third party websites, such as links from advertisers, sponsors, content partners, and third parties. The inclusion of any link on our website does not imply our endorsement of it, and we expressly disclaim any responsibility for the content, the materials, the accuracy of the information, or the quality of the products or services provided by, available through, or advertised on these third party websites. Complaints, claims, concerns, or questions regarding third party products or services should be directed to the third party.
User Comments, Feedbacks and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Personal Information
Your submission of personal information through this site is governed by our Privacy Policy.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, non-infringement, security or accuracy. We do not guarantee, represent or warrant that: (1) the results that may be obtained from the use of our site will be accurate and reliable; (2) your use of our Service will be uninterrupted, timely, secure or error-free; or (3) defect will be corrected, or that this site or the server that makes it available is free of viruses or any other type of malicious code.
In no event shall we or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any product procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the Services is to request for termination of your account and/or discontinue any use of the Services.
Indemnification
You agree to indemnify, defend and hold we and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Conditions or the policies incorporate by reference, or your violation of any law or the rights of a third party.
Severability
In the event that any provision of these Terms of Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
We may terminate or modify our website, member program, product or Service at any time without notice.
We may terminate or suspend your account, delete your profile or any of your use content, and restrict your use of all or any part of our website at any time and for any reason, without any liability to us, subject to applicable law.
Ownership of Rights
All intellectual property rights, such as trademarks and copyrights at our website remain with us and our subsidiaries or licensors. Any use of domain name or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Conditions shall not constitute a waiver of such right or provision.
These Terms of Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of this site or the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Conditions).
Any ambiguities in the interpretation of these Terms of Conditions shall not be construed against the drafting party.
Governing Law
These Terms of Conditions shall be governed by and construed in accordance with the laws of Malaysia without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever shall arising out of or relating to these Terms of Service against or relating to us shall be referred to and finally resolved by arbitration, administered by the Asian International Arbitration Centre ("AIAC"), in accordance with the AIAC Arbitration Rules for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English.
Changes to Terms of Conditions
You can review the most current version of the Terms of Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Conditions by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Conditions constitutes acceptance of those changes.
Return & Refund Policy
No cancellation of order, EXCHANGE or RETURN will be entertained, unless the item you have ordered is out of stock or we are unable to fulfil your order for any reason whatsoever and customer will receive their refund within 7 days after the order cancellation.
If an item is defective, we will replace the item once the defective item is returned to us, provided that we receive notice of the defect within seven (7) days of receipt of such defective item by you, together with the receipt evidencing the purchase made by you.
We will only entertain returns within reasonable cause. However, the items must be in good condition and accompanied with the receipt evidencing the purchase of such items. Note that only items that are unworn, unaltered, unwashed and in sellable condition can be returned. The item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.
Items returned will not be refunded. Customers can choose to exchange returned item with items of equal or less value (remaining balance forfeited). Exchange can only be done at once within 7 days of receiving goods or receipts.
For exchanges of online purchases, you will bear the shipping cost. The return process may take up to 7 working days depending on the stock availability.
The terms and conditions on Return Policy:
You have to courier/send the old item to our office included with the receipt.
We shall not responsible for any damage/missing during the delivery to us.
The item must be sent in good condition. Example, the plastic/box of the item must be cover or put in the plastic as we want the plastic/box in good condition without any defect. If we receive the plastic/box in defect condition the exchange process will be CANCEL IMMEDIATELY.
The item must be in a good condition as same as like you received it included the label, tag, box, plastic.
The exchange is within 7 days after you receive the parcel/purchased and the exchange can only be done at once.
There's courier fee charging for the new item to be send to your address.
Customer also can make exchange on the same item or with another item on the same price or more.
Please return your purchase to the following address:
XCRIIM Sdn Bhd
Lot 3A & M, Kompleks Selayang, Batu 8/12, Jln Ipoh,
68100 Batu Caves, Selangor. Malaysia.
Please contact us at info@xcriim.com or Tel: 03 6730 8818 if you have any questions or doubts.
