Delivery Information
What are my Shipping Charges?
CONELI members will receive free shipping
For non-members, there will be a shipping charge of RM24 for orders below RM300
What is the delivery time?
Delivery Time
Klang Valley: 5 Days
West Malaysia (outside Klang Valley): 2 - 5 days
East Malaysia: 7 - 10 days
To track your order, please input your tracking number here
Delivery Rules and Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.
Public Holidays and distribution centre closures?
Please note our distribution center(s) are closed on public holidays in Malaysia. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.
How do I track my order or delivery status?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
Your order was shipped during our sales and promotions season.
You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.
Do you want to find out the current delivery status of your order? You can easily track the status of your order.
What should I do if I am unable to receive the product at the time of delivery?
If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.
Can I deliver goods out of Malaysia?
Our online shop will only ship within Malaysia, with the exception of Labuan, Langkawi and Tioman.
What should I do if I received the wrong product(s)?
If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.